Returns

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. We only accept returns IF THE ITEM IS DAMAGED (not damaged from shipping as this is not something we can control) and with video evidence (unpacking video).

If your return is accepted, we recommend that you use a tracked delivery service as we cannot accept liability for goods lost in transit. We do not cover postage costs for returned items at this time.

Return Address

If more than 15 business days have passed since we’ve approved your return, please contact us via contact form or send an email to kbyseni@gmail.com

Order Cancellation

Only orders placed within 24h can be cancelled, with exception to orders with pre-order items, these cannot be cancelled. Please check cancellation policy for more information.

Order Cancellation on in stock items

Only orders placed within 24h can be cancelled, with exception to orders with pre-order items, these cannot be cancelled. 

Order Cancellation on Pre-Orders

Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change/cancel this kind of purchase. 

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. If the order has been placed to our supplier (usually within 24h), then you can't cancel the order. See our returns policy for more details on returns and refunds.