返金ポリシー

Returns

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. We only accept returns IF THE ITEM IS DAMAGED (not damaged from shipping as this is not something we can control) and with video evidence (unpacking video).

If your return is accepted, we recommend that you use a tracked delivery service as we cannot accept liability for goods lost in transit. We do not cover postage costs for returned items at this time.


To start a return, you can contact us at kbyseni@gmail.com
Items sent back to us without first requesting a return will not be accepted.
 

Return Address

Upon request and acceptance of you return we will send you the address to make your return.


Return Exceptions 

Some items can not be returned if they are opened and/or used.
Products that have been used or altered will not be accepted for return or exchange. 
An unpacking video will be requested if the item arrives damaged ( example: Stitching broken or badly sewn fabric).


Refunds

We will notify you via email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the transaction.


Refunds due to Unpaid Customs or Unreceived/Unclaimed Parcels

You will not be refunded automatically if we've sent you the order and it was not received. For example: from not paying customs or not being at home to receive it. What's happens next? 

When the parcel returns to us, you'll receive an email with 2 options:
  • Pay for the shipping again plus additional fees if there were any;
  • OR, I will keep the parcel and give you a refund upon checking if the item(s) are still intact and have no damages from shipping.
  • You'll have 72h (3 days) to reply to the email from the time of it being sent, otherwise we will cast your parcel as abandoned and it will be put up for sale again with no eligibility of refund. 


Damages and Issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue as soon as possible.

Please note that we will require images and/or videos of any damage for our records.

If more than 15 business days have passed since we’ve approved your return, please contact us via contact form or send an email to kbyseni@gmail.com

 

Order Cancellation

Only orders placed within 24h can be cancelled, with exception to orders with pre-order items, these cannot be cancelled. Please check cancellation policy for more information.