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Important: Shipping of Pre-Orders

What is a Pre-Order?

Items marked as “pre-order” in the product title and description are not currently in stock. These items are made to order and follow a different process than standard purchases.

To secure a pre-order item, customers must place their order within the specified time frame stated in the product description. Once your order is received, we will submit the request to our suppliers.

As these items are not yet manufactured at the time of purchase, production begins only after the pre-order period has ended. Please note that this process may take several months before the items are completed and shipped to us (UK).

Estimated timelines and important dates are provided in each product description.

Shipping Policy

Thank you for visiting and shopping at KbySeni! Kbyseni ships all of our orders via Royal Mail. You will receive an email update with your tracking number once your order has been shipped.

Processing and Delivery Times

We try to process orders within 1-3 days. UK shipping typically takes between 2-5 working days, international delivery, 3-10 working days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (holiday volumes, or inclement weather) may impact your estimated delivery date.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number; you can track your order via royalmail.com/tracking. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

Customs Fees and Import Taxes

KbySeni is NOT responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).

Contact Us

If you have any questions or concerns regarding your order, feel free to contact us at contact@kbyseni.com

Returns & Refunds Policy

Returns

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. We only accept returns IF THE ITEM IS DAMAGED (not damaged from shipping as this is not something we can control) and with video evidence (unpacking video).

If your return is accepted, we recommend that you use a tracked delivery service as we cannot accept liability for goods lost in transit. We do not cover postage costs for returned items at this time.

To start a return, you can contact us at kbyseni@gmail.com
Items sent back to us without first requesting a return will not be accepted.
 

Return Address

Upon request and acceptance of you return we will send you the address to make your return.

Return Exceptions 

Some items can not be returned if they are opened and/or used.
Products that have been used or altered will not be accepted for return or exchange. 
An unpacking video will be requested if the item arrives damaged ( example: Stitching broken or badly sewn fabric).


Refunds

We will notify you via email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the transaction.

Refunds due to Unpaid Customs or Unreceived Parcels

You will not be refunded if I have sent you the order and it was not received. Either from not paying customs or not being at home to receive it. What's happens next? 

When the parcel returns to me:
  • Either you pay for the shipping again plus additional fees if there is any.
  • OR, I will keep the parcel and give you a refund upon checking if the item are still intact and have no damages from shipping.

Damages and Issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue as soon as possible.

Please note that we will require images and/or videos of any damage for our records.

If more than 15 business days have passed since we’ve approved your return, please contact us via contact form or send an email to kbyseni@gmail.com

 

Order Cancellation

Only orders placed within 24h can be cancelled, with exception to orders with pre-order items, these cannot be cancelled. Please check cancellation policy for more information.

Cancellation Policy

Order Cancellation on in stock items

Only orders placed within 24h can be cancelled, with exception to orders with pre-order items, these cannot be cancelled. 

 

Order Cancellation on Pre-Orders

Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change/cancel this kind of purchase. 

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. If the order has been placed to our supplier (usually within 24h), then you can't cancel the order. See our returns policy for more details on returns and refunds.